Frequently Asked Questions

Got questions about how Insta Insight Hub works? Whether you're wondering how safe it is or how to upload your ZIP file, you'll find the answers here. Our goal is to keep things 100% transparent and 100% secure.

🔐 Is my Instagram data safe?

Absolutely. Everything runs right in your browser — nothing is ever uploaded. We don’t collect, store, or see your data. You can even go offline after loading the site, and it’ll still work. That’s how private it is.

🛠️ Do I need to log in with my Instagram account?

Nope! You never need to log in, authorize access, or share credentials. Just upload the ZIP you download from your Instagram settings — no strings attached.

📁 What kind of data does this tool use?

Only your 'Followers' and 'Following' data — nothing more. We ignore messages, photos, posts, and all unrelated content.

📡 Does this tool send any data to a server?

Zero. Nada. Nothing is sent anywhere. It’s a 100% browser-only app. No backend, no external calls, no tracking. Just pure client-side functionality.

📦 What file should I upload? Where do I get it?

Download your data from Instagram as a ZIP file using their Data Download tool. See our guide here for a step-by-step walkthrough.

💾 Will this tool save any of my data for later?

No. Everything is erased when you refresh or close the page. It's like a one-time, private snapshot — no history, no storage.

💡 I'm not tech-savvy. Can I still use this?

Totally. It's designed for anyone — just drag and drop your ZIP file, and we’ll do the rest. No setup, no account, no learning curve.

🧠 I'm tech-savvy — how can I verify that it's really client-side?

Great question. Open your browser’s Network tab in DevTools. You’ll see:

No requests are made after the initial load
ZIP upload triggers no outbound traffic
Everything runs in-memory using JSZip

You can even disconnect from the internet and the tool will still work.

📦 I can't upload my ZIP file — it's bigger than 5 MB!

Make sure you only selected 'Followers and Following' when requesting your Instagram data. Including other items (like posts or stories) bloats the file size.

🔢 I'm seeing follower/following counts as zero. Why?

This usually happens if:

You didn’t select “All time”
You selected HTML instead of JSON
You didn’t include Followers and Following

Always choose: ✅ All time, ✅ JSON format, ✅ Followers and Following

❓ I'm seeing inconsistent data — what gives?

Inconsistent data typically means:

You didn’t pick “All time”
Your ZIP file was partially downloaded
The data files are corrupted or incomplete

Re-download your data and be sure to select the right scope in JSON format.

🤔 Can I use this tool to analyze posts, likes, or DMs?

Currently, Insta Insight Hub focuses only on Followers and Following. Expanding to more data types may come later — but only if we can guarantee the same level of privacy.

📞 I still have questions. Who do I reach out to?

Email us anytime at support@instainsighthub.com. We’re always happy to help!